by Kevin Quinlan July 20, 2016

We are excited to get feedback from our customers and are constantly looking for ways to get better. Our ability to adapt and improve is our most defining characteristic! With this in mind, we received an awesome product review from our first client in New York State, Fredonia's Terrifying Turtles. Here is what they had to say!

Ordering process:
We came to Taiga because an order with another apparel company fell through. With the first company, we consistently felt ignored, and it was taking way longer than it should have for any work to be done on our order. We got to the point where we needed to submit an order immediately, and we didn't even have finalized artwork back from them yet. Within an hour of contacting Taiga, we had a Skype call with Christian and Kevin. They had us lay out our vision, and were unfazed by our extremely short window. They gave us a precise timeline with all the deadlines to each step and we moved forward from there.

 

Design:
We had several constructive changes to the designs, and they were all met with full cooperation and were quickly turned back around to us.

Product:
The jerseys turned out exactly the way we expected them to. When you first look at the shorts they look like no other pair of ultimate shorts you've ever seen, and to be honest, I mean that in a bad way. But when I put them on, I was shocked at how well they fit. They are also extremely comfortable to play in.


On a specific level, as we already talked about, the shorts are longer than I would prefer. My one critique to the jersey design is that I wish the mask was up a little higher on the white. But honestly, that is such a small change. And I'm sure it would have been easily corrected with a longer time line. Finally, the sizing was really tough to gauge, even with the sizing chart. Sizing samples would have been great but again, that's probably a by-product of the small window.

Payment:
Honestly super convenient to be able to pay with PayPal.

The Turtles are just the first of many clients we are excited to work with. Their feedback allows us to continue to improve our products and experience.  Please feel free to contact us with any questions about our products!  

Info@taigaultimate.com




Kevin Quinlan
Kevin Quinlan

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